I was charged twice. Please refund one of them. Please process this quickly. I kept trying. to get a refund. But the refund selection window doesn't appear. My order number is 1008381916801. The game won't even launch, so please fix this. I've spent 88,000 won but I can't play the game right now.
Community ManagerHey tak921029,
I'm afraid we can't support billing or account-related requests here on the forums, as we don't have the necessary tools.
Please take a look at this page for more information on refunds and eligibility. If the refund tool shows you don't qualify for a self-service refund, you'll need to contact live support so an advisor can work with you to reassess your refund eligibility and address the double charge. Thanks!
