I keep getting installation error everytime I install a pack

Hey,

I'm having this/similar problem with Werewolves and Cottage Living.
Report ID: dacd628c-09b5-49aa-8edc-45f65c29a00b

I've reported it two or three times already but have had no response or progress. Provided are two screenshots of my EA App, one to prove they show up in "manage Add-ons" and therefore I own them, the other to show the notification I get every time I try and download either. I've been having this problem since the 26th of January, and it is now the 4th of February.

Both Werewolves and Cottage living go through 'preparing' for 3+ minutes before failing. Neither are downloading beyond 'preparing', failing during the preparing stage. Within the add-ons list, it returns to the 'download add-ons' section but still says 'installing' when it fails, despite the download failing.

In an attempt to fix it, I have;
- no mods.
- cleared the cache dozens of times.
- restarted my computer
- repaired the game
- uninstalled the whole game TWICE
- uninstalled the EA app once
- lowered the UAC
- looked for the file name in other places (which gave me nothing because the packs have never been downloaded on this computer. And as it's a new computer, there's no origin or demo for it to accidentally load into, even if it did load)
- checked how much disk space I have on my computer, unsurprisingly my brand-new gaming computer is not the problem. And they DID download on my old computer before it died.