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CallMeVRightNow's avatar
CallMeVRightNow
5 months ago
Solved

iDEAL Payment Option Unavailable on EA app and Web in NL/BE (Since Oct. 2024)

For about a week (since me writing this), I have been unable to use the iDEAL payment method when attempting to make purchases through the EA app. After selecting iDEAL as my payment option, I receiv...
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pc
  • EA_Leeuw's avatar
    EA_Leeuw
    4 months ago
    UNDER INVESTIGATION - Post Marked as Solution for Visibility

    Hello everyone,

    Thanks for reaching out about the removal of iDEAL as a payment option for purchases on the EA app and website (https://ea.com) in the Netherlands and Belgium.

    Due to some ongoing technical issues between our systems and iDEAL, this payment option isn’t available right now. We’re sorry for any inconvenience this causes and, unfortunately, don’t have an estimate on if or when it might return.

    In the meantime, we suggest trying other payment options like PayPal or credit card for purchases through the EA app or website.

    Thanks for your understanding, and apologies again for the inconvenience.

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
5 months ago

@CallMeVRightNow, cheers for the screenshots! So looking at the screenshot of the EA app methods, it correctly shows the iDEAL payment method, right? And I assume that you're physically located in the Netherlands or Belgium as well, plus that your EA app store region is set to the Netherlands?

So this means that the EA app shows it correctly for you, right? But only the https://ea.com or https://ea.com/nl-nl website (or rather the website where you're being redirected to when checking The Sims 4 for example) for you is missing the iDEAL payment method?

CallMeVRightNow's avatar
CallMeVRightNow
5 months ago

The payment methods in the EA app have changed. I checked today, and it no longer shows iDeal as an available option.

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