Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 5fac96f3-255b-4afc-876f-d93fc9474a12
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 11.03.2024 around 20:00
Summarize your bug A week ago I played in offline mode without any issue: I usually open the EA App, let it login, and start the game from the EA App. A few days has been passed and now the game won't launch, and I didn't change anything in my pc. Tried to repear the EA App (multiple times), cleaned the cache of the app (multiple times), re-installed the app (multiple times), but the game doesn't launch.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? A week ago I played in offline mode without any issue: I usually open the EA App, let it login, and start the game from the EA App. A few days has been passed and now the game won't launch, and I didn't change anything in my pc. Tried to repear the EA App (multiple times), cleaned the cache of the app (multiple times), re-installed the app (multiple times), but the game doesn't launch.
What happens when the bug occurs? When I try to launch the game in offline mode the "preparation game" popup shows up for 1/2 seconds and then nothing happens. Tried to re-launch the game multiple times but nothing happens.
What do you expect to see? I just want to be able to play the game in offline mode like I did a few days ago.
A week ago I played in offline mode without any issue: I usually open the EA App, let it login, and start the game from the EA App.
A few days has been passed and now the game won't launch, and I didn't change anything in my pc. Tried to repear the EA App (multiple times), cleaned the cache of the app (multiple times), re-installed the app (multiple times), but the game doesn't launch. I also tried to start the game from the shortcut (multiple times), same thing, nothing happens. I also created a new account on my pc and tried to start the game in offline mode from there: same problem, game doesn't launch.
I really need to play offline because, right now, I CAN'T update the game (so don't ask me to do it). I really tried everything, I spent the last 2 days reading thousands of topics in here, nothing is working. I hope you can give me a solution since I paid for this game and I want to play.
I also have this issue since yesterday
Update: since I received zero help, I decided to risk it all and update the game.
Now everything works, just like it was a few weeks ago.
But this is really unacceptable, I was basically FORCED to update the game, to make everything work again (even the offline mode). I pay for a game and I can't even decide when and how to play it. Ridiculous.
The launcher is dowloading the update and when you go offline, it continue so the game can't still be launched. So you need to update the game or stop the download before going offline.
I turned off the automatic download of new udpates long time ago, you're telling me the app downloads them anyway?
By the way I had the same issue with 1.106.148.1030 update (I had to update to make the offline mode work). Going to check with the newest one how it goes.
