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WickedCoddah's avatar
6 years ago

In-App Friends List 0/0

So After my credit card changed expiration dates I accidentally let my membership lapse.  I have fixed that but now my friends list is saying 0/0 online.  If i go to my profile I can see my friends but cant see them in the origin app.  Please help!  Everything I found has been from years ago...

I have cleared the cache too...

8 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Sorry to see that your Origin is not working @WickedCoddah, the best thing to try in this situation is to clear your Origin cache.

    You can clear the Origin Cache by following the steps below:

    1. Completely log out and close down Origin
    2. Hold down the Windows key and R
    3. Type in "%ProgramData%" (without quotes) and click OK
    4. Now open the Origin folder.
    5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
    6. Hold down the Windows key and R
    7. Type in "%AppData%" (without quotes) and click OK
    8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
    9. Click on the word "AppData" at the top of your window
    10. Open the Local folder here
    11. Delete the Origin folder listed here
    12. Restart your PC and log back into Origin

    Let me know how you get on


    Darko 

     

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 years ago

    In that case @WickedCoddah can you go ahead and try using another connection to see if you see the same issue.

    If you could use mobile data to test this would be great.


    Darko 

  • Hi Darko I know this is from 4 years ago but im having this issue recently. I tried mobile data and that way my friendlist is showing however I don't want to use my mobile data playing. Is there a way to fix this problem I seem to not find any solution on the forums or anywhere else really. Thanks!

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 years ago

    If working using mobile data @v3xmillion then this points to a network or ISP issue.

    May be worth chatting with your ISP to look into the issue.


    Darko 

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