Forum Discussion

Mimabird's avatar
Mimabird
Newcomer
7 hours ago

Installed pack does not show up in-game on the world menu

I just bought Horse Ranch, and it is all downloaded and installed on the EA app. However, when I am in game, I go to the world menu and it says I own the pack, but it is not installed. I have tried restarting the game multiple times, uninstalling and reinstalling, but it doesn't work.

 

2 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 hours ago

    Mimabird​ jxsminebot​  Another player reported that their packs were showing as deactivated in the Marketplace, and reenabling them there fixed the issue.  I don't know exactly where the setting is (I've asked), but it should be there somewhere.

    If that doesn't help, please see the last section of this guide for missing DLC:

    ⚙️[PC] [Mac] Sims 4 Missing Content (DLC) | EA Forums - 12636720

    If that doesn't help, please post the results of the search described there for each pack that's missing.

  • I downloaded an expansion pack, game pack, and stuff pack in a bundle deal this morning (before the update.) None of the BB items, CAS items, or new world are showing up. When I go to filter and attempt to select any of the three new packs, they appear unchecked and it states that I do not own their content. I reinstalled and redownloaded all of them at least five times each and nothing changes. I closed and restarted the Sims 4 app itself, and the EA app, and neither of those helped either. So, I basically spent money on packs that I cant even utilize or attempt to rebuy with "moola"..... 

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 16 minutes ago
8,734 Posts