Forum Discussion

Tithen-Firion's avatar
3 years ago

Logging in with "remember me" checked breaks the app the next time you run it

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 1c148373-0e77-4769-92f2-0767783759fe
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Logging in
When did this happen? (dd.mm.yy hh:mm) 06.01.22 23:00
Summarize your bug Logging in with "remember me" checked breaks the app the next time you run it.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Log in with "remember me" checked. (app version 12.76.0-5333) Close the app. Open it again.
What happens when the bug occurs? After opening the app again I see a blank window (the size of the login screen). Waiting doesn't help. After closing the window and opening the app again - I see the login screen. Except it says I entered incorrect credentials. After resetting the password I can log in again.
What do you expect to see? I expect to be logged in without entering my credentials again and without a bug that forces me to reset my password.

I've tried reopening the app without any changes. I've tried using App Recovery. I've tried doing it after ending the background services task. I've tried doing it after deleting everything I could find about EA app:
"%ProgramData%\EA Desktop"
"%LocalAppData%\EACrashReporter"
"%LocalAppData%\EADesktop"
"%LocalAppData%\EALaunchHelper"
all folders in "%LocalAppData%\Electronic Arts\EA Desktop" (I know that the ".ini" files in this folder are used for logging in so I left them there)

And it didn't help at all. It's still the same. First time I'm able to log in, the second time it hangs on that blank window.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.8,139 PostsLatest Activity: 10 days ago