Community ManagerCommunity ManagerHi everyone,
Just for the record:
This thread is for the "The app crashed unexpectedly" or "Background Services Crashed" error on the Mac EA app.
If you're using a PC and also experience the "The app crashed unexpectedly" or "Background Services Crashed" error, please go here and share the requested data with us on page 1.
Thank you.
Community ManagerHi @Westisfestiss @based_amber @3291005 @bkilaa @Ellie_Kabellie, and others.
Sorry to hear about the issues you're having.
Could you please share the following data with us? 👇
Your Mac model name (NOT Serial Number!)(click here how to see this):
What version of macOS are you using (click here how to see this):
Timestamp when the issue first occurred (date/time):
When does the error occur (opening the EA app, starting a game via the EA app, or during gameplay?):
What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!
Please share an EA app Error Reporter ID here in the thread:
Please share the most recent EA app logs and attach them to your post (check here on how to do this):
Thank you!
*snip*
Ventura 13.6.7
it happened today when I needed to change from origin to ea and tried to open it. It does not open so I cant see the version.
CM edit: please don't include a serial number.
Im also having the same issue and have tried anything.
Is there any way to get rid of the pop up asking me to dowload the EA app?
Pls help me 🙏
Your Mac model name: MacBook Pro
What version of macOS are you using: Sonoma 14.5
Timestamp when the issue first occurred: 5/14/2024, and also 4/30/2024 when I was first forced to download the EA app.
When does the error occur: 100% of the time, not able to open the app
What is the current version of your EA app: Not able to open the app
Your Mac model name (NOT Serial Number!)
iMac 27 inch 2017
What version of macOS are you using
Ventura
Timestamp when the issue first occurred (date/time):
15/5 around 10.00 oclock
When does the error occur (opening the EA app, starting a game via the EA app, or during gameplay?):
When I click on the app ut does not open.
Mac model name: MacBook air
macOS: Sonoma 14.4.1
issue timestamp: 9pm last night I guess?
error occurs as soon as I click to app to launch, EA crash reporter is the only thing that comes up
EA app version: can't access this, the app crashes upon launch. I have to have the most recent version as I literally downloaded it last night (first through Origin prompt, then from the EA website itself)
error report ID: again, I can't access this because THE APP WON'T EVEN OPEN
hopefully I generated the RAR files correctly. please... I just want to play my game. I can't help but feel like this shouldn't be so difficult
Your Mac model name: Macbook Air (M1 2020)
What version of macOS are you using: Sonoma 14.4.1
Timestamp when the issue first occurred (date/time): I don't have an exact timestamp but the day was May 14th
When does the error occur (opening the EA app, starting a game via the EA app, or during gameplay?): When I try to open the EA app
