Community ManagerCommunity ManagerHello everyone,
Thank you for continuing to report the "The app crashed unexpectedly" and "Background Services Crashed" errors on the EA app for Mac.
We've heard from some players that updating your Mac to the latest macOS version, including incremental updates, can resolve the issue. Additionally, some users have found that a simple restart of their machine helps.
Updating the client
For those still experiencing the problem after trying these solutions, we've released a new version of the EA app for Mac (13.206) that will hopefully address the issue. The EA app periodically automatically checks for updates and will install this version when you next launch the client. However, if the EA app won't boot, you can download the latest version directly from https://www.ea.com/ea-app.
We will also be releasing additional fixes in the coming weeks.
Still experiencing the issue?
Please let us know how things go after trying these steps. If the issue persists, check the first post on page 1 of this thread and continue to provide the requested data.
Thank you.
@EA_Leeuw Is the new EA App designed for Intel chip ?
My Mac doesn't have M1 or M2 chip, it's not formatted for Apple Silicon as it's MacBook Air from 2015. (Apple has released new chipset in 2020, called M1 and M2, designed for Apple products only ; before that, Mac used Intel chipset like a lot of computer brand).
All exec files from EA App can't launch because of "format error". For some of us, the MacOS update is not working (myself included) ; maybe it's all about the format design ? Maybe EA App update didn't take into account the Mac's variety of chips ?
Can all the users relate (or not) ? What kind of chips do you all have ?
@EA_Leeuw It's becoming really annoying. It's been four days, how can you not have fixed this issue ?
I can't count the amount of bugs inside the Sims 4 game itself. All of us has PAID A LOT OF MONEY for all the packs and stuff and we're not able to just play the game. EA knows what players are thinking about the game : it's bugs and bugs, over and again. Yes, new expansion pack ! Oh no, hundred of bugs. Yes, a new app ! Oh, no, can't launch it, what a pity.
You're going to get some concurrency with Inzoi, Paralives and other life simulation games. You must work harder on what people is reporting to you. Even Sims content creators are upset. EA should be ashamed of all this crap.
Fixing the app should be a PRIORITY. I've been playing the Sims since 20 f*cking years, bought a lot of packs, I'm so pissed of not be able to play whenever I want to !
At least, be a good customer service and answer us EVERYDAY, to update us. Even for just telling us "we're working hard on this, don't worry" etc. We just feel like you don't give a f*cking sh*t, you leave us (your clients for god sake!) all alone.
@Lilpinkypumkin I understand you do much I have this problem since 1 month and no answer or solution of their « customer service » !! And the thing that pissed me off is that I bought 3 new packs of sims 4 one day before the migration 😭
I have an intel chip too and mine continues to crash every time I try to redownload or open the ea app. MacBook pro 2017. updated to ventura 13.6.7
