Forum Discussion
mommy99RAGEegon Try adding the game from here:
https://www.ea.com/games/the-sims/the-sims-4/buy
If that doesn't work, what country are you in? The game is unavailable in certain locations.
- mommy99RAGEegon4 days agoSeasoned Newcomer
I am in the USA. That link takes me to the same place I was trying to get the game from. It requires the EA App to be downloaded. After we do that.. there is nothing in the EA App for me to select to launch game or to search for Sims 4 to get it.
- EA_mplsnow3 days ago
Community Manager
Hey mommy99RAGEegon,
From the screenshot you've included, it looks like your EA App is missing the 'Home' tab, which is usually above the 'Library' tab and is where you would find the game to download.
Can you try a clean reinstall of the EA App to see if the home tab appears then? Once it does, you should be able to scroll down on that page and locate The Sims 4 to download.
Let us know what you're seeing, thanks!