I got a new computer and was able to download the Sims 4 game but none of my add-ons were included in the download. I had quite a few too. I have tried contacting EA with no help because they don't have a number to talk to someone. I no longer have the email address that I purchased my add-ons with.
Has anyone else encountered this and if so how to do I get them back?
Hatshepsut_78 I'm moving you to the EA App support area. Paid content isn't what the Mods and CC forum covers.
Community ManagerThanks for reaching out. Please first take a look at these two guides:
⚙️[PC] [Mac] Sims 4 Missing Content (DLC) | EA Forums - 12636720
https://help.ea.com/en/articles/orders-and-rewards/find-missing-ea-content/#the-sims-4
If the issue still isn’t resolved, you can contact our support team through the “Contact Us” button at the bottom of the EA Help page.
