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bena0202's avatar
bena0202
Newcomer
6 days ago
Solved

Missing all of my expansion packs

Hi  I bought a new MacBook Pro in August 2024 and soon realised origin was not working so had no option to move to EA (which I am not happy about) I dowloaded all of my expansion packs with the base...
mac
  • puzzlezaddict's avatar
    puzzlezaddict
    4 days ago

    bena0202​  You'd need to contact EA customer support to have your accounts merged.  I would strongly recommend live chat rather than email.  If you don't see the option, try a slightly different category of issue, for example Sims 4 > I need help loading my game shows live chat for me.

    On the other hand, if only one of your accounts owns all the content, you technically don't need to merge anything.  You could first change the other account's attached email address to something else, then change the correct account's email to the one you'd like to use.

puzzlezaddict's avatar
puzzlezaddict
Hero+
4 days ago

bena0202​  You'd need to contact EA customer support to have your accounts merged.  I would strongly recommend live chat rather than email.  If you don't see the option, try a slightly different category of issue, for example Sims 4 > I need help loading my game shows live chat for me.

On the other hand, if only one of your accounts owns all the content, you technically don't need to merge anything.  You could first change the other account's attached email address to something else, then change the correct account's email to the one you'd like to use.

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