From what I know it got to be a EA problem because I bought a pack for Sims 4 through the EA app with no code just strictly through their platform and the same thing happened to me where the fact that I bought the pack and didn’t showed up
Community ManagerHi cmonie83
I've split your post into it's own thread as your issue is a bit different- which pack are you missing exactly?
If you haven't yet, please clear the cache for the EA app following these steps.
I already reset the app and the app recovery to clear my cash. I even logged out and signed back in after sitting on my computer and the ones that I redeemed is in Paradise University life in seasons.
Oh my other EA account I used a code to get 3 Sims 3 packs seasons, university and island Paradise and they didn’t show up in the EA app that I purchased those three packs. I was saying that it can’t be instant gaming‘s fault because I had a problem where I bought on EA app directly to get a Sims 4 pack and I never showed up as well. I eventually got a bag, but I don’t know how I got it. I don’t know if I waited it out or what
