Forum Discussion

cmonie83's avatar
cmonie83
Seasoned Newcomer
4 days ago

Missing pack

From what I know it got to be a EA problem because I bought a pack for Sims 4 through the EA app with no code just strictly through their platform and the same thing happened to me where the fact that I bought the pack and didn’t showed up 

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hi cmonie83​ 

    I've split your post into it's own thread as your issue is a bit different- which pack are you missing exactly? 

    If you haven't yet, please clear the cache for the EA app following these steps

  • cmonie83's avatar
    cmonie83
    Seasoned Newcomer
    4 days ago

     I already reset the app and the app recovery to clear my cash. I even logged out and signed back in after sitting on my computer and the ones that I redeemed is in Paradise University life in seasons.

  • cmonie83's avatar
    cmonie83
    Seasoned Newcomer
    4 days ago

    Oh my other EA account I used a code to get 3 Sims 3 packs seasons, university and island Paradise and they didn’t show up in the EA app that I purchased those three packs. I was saying that it can’t be instant gaming‘s fault because I had a problem where I bought on EA app directly to get a Sims 4 pack and I never showed up as well. I eventually got a bag, but I don’t know how I got it. I don’t know if I waited it out or what

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