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gi_abrandao's avatar
gi_abrandao
Seasoned Newcomer
9 days ago

Missing purchase

I made a purchase of packages for The Sims 4 on January 25th and until now it does not appear in my game. I have been in contact with EA via email for 1 week but no one solves anything and they alway...
mac
purchase issue
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
7 days ago

Hello,

Please look over the transaction for this purchase on your account's order history. Is the status showing as completed, processing or failed? 

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