my acount show nothing exc game lib in my pc ,but other account can show correct

Hi there, 

Since the app is showing the content correctly for other accounts, there might be an issue with the specific account where you're encountering this error. To get your account checked, please contact EA Help Support. 

Let us know if you have any further questions,

how to contact ea help for support , i had found for several hours  ,i can not chat with ea help until now,can you just send a email to tell me how to operate to find your help support ,or just check my account and tell me the result ,thank you very much