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louie6's avatar
louie6
New Novice
5 months ago

My EA app will not install the updates on The Sims 4

I have windows 11, and have not had any issues until I tried to update it to the lasted update.  I've cleared the cache, uninstalled/reinstalled EA app and The Sims 4.  Recovery, etc.  Nothing seems to work.   I can now at least play it again.  But it's not updated.  

What would be extremly helpful is is EA app would have an option to manually update our games like Origin had.

 

 

5 Replies

  • I have done the same thing. I got a new gaming PC and have been trying last night to download my game and all my add ons. I keep getting errors with server connectivity to the app itself and then download errors on all the content. I have cleared my cache and uninstalled and reinstalled the app multiple times, I also restarted the computer and wifi multiple times.

  • louie6  If you repair the game (EA App > Sims 4 > Manage > Repair), you'll have the fully updated version without needing to actually run an update.  What game version do you see in the lower-left corner of the screen?  It should be 1.112 as of this writing.

    cattymccarty  Is your game downloaded, or are you still getting errors when you try?  If the latter, please post a screenshot of the error.

  • esvall's avatar
    esvall
    Seasoned Novice
    5 months ago

    I also have this problem when trying to download packs a few of them just says download error 

  • louie6's avatar
    louie6
    New Novice
    5 months ago

    I did try that.  However, I double checked the versions today.  The only thing different is on my computer screen, it comes up as 1.112.519.1020 DX11.  I think I was looking at a different version number.   Thank you!

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