My EA app won’t install the sims 4

I have been having this problem for a month now I have tried everything!!. I looked at players with the same issues but nothing worked. Please help me to get back to playing. I’m am not tech savvy so it’s been really hard to understand some of answers to my issues and I don’t want to delete or mess up anything . I don’t even have the option to repair the game. I took out my mods folder as well but it’s the same issue with the installation process just stopping at 3%. I even tried to change the speed rate but nothing again. Please help me