Forum Discussion

eFeeFty's avatar
2 months ago

my gf's account was banned permanently for no reason

we’ve already contacted EA support but there is still no answer. the account has been banned for no reason at all. i have checked EA rules again and there was nothing we could disrupt. their support service said that they will answer ASAP but we haven’t got any solution or at least any specific details about the case. the error is EC:107 and it doesn’t give me anything actually. i just want to get the account back and i’m sure that EA is interested in this as well. it really bothers me that EA did this and can’t actually tell me what to do or even what happened. we also can't use on EA forums because of the ban. do you know maybe how to get to them?

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there. Unfortunately, we're not able to help with banned accounts over the EA Forums. It sounds like you've already submitted so you'll just need to wait for a response.

  • looks like response will not appear as all the applications were cancelled by a bot) thank you but i just need a way to contact EA directly 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Sorry to say, we don't have anyone that can talk to you about the ban. The best thing you can do is submit another dispute. That can be done with the instructions in this article.

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