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h1xgotxeowts's avatar
h1xgotxeowts
Newcomer
22 hours ago
Solved

My other account was banned

After a long time, I wanted to enter FC25. I already use my ea account only to play FC25 but I saw that my ea account was banned and I was told that I violated the user agreement or sales agreement but I was already using the account very little and was unplayable for a while.  Most likely my account was stolen and my account was banned. Please help me. I barely bought the game and it's really sad that my account for which I paid so much money was banned. All I did on the account was play FC. This is really ridiculous

3 Replies

  • EA_QueenBee  I have the similar issue but problem is it gets stuck in loop. Hacker changed email address (idk how) and when i try to login with my email vertification email is sent to hackers email so i cant login my accont and change email. When i try to reach support it asks me about subject and gives me ticket. when i enter that ticket asks me about subject again... After waiting a while i got a mail from suppor team about if my issue persists reach us on help.ea.com . 

  • And it would be great if I could talk to someone from the support team one-on-one.

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