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yama111333's avatar
2 months ago

My Packs is saying I have to purchase it again!!

I updated my sims 4 game and it is telling me that I need to purchase my 2 packs, The Get To Work , Dine Out and Seasons. I went to the Add-ons and it isn't showing up there. I even tried relogging and it isn't working. I thought that Maybe I was going crazy but I'm not Because Both games shows up in my installed list showing that it was purchased and installed. Please help me because I really don't wanna have to re-purchase it.   

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey yama111333​,

    Sorry for any alarm with this situation. One of the main reasons we'll see this happen is if there are multiple accounts involved.

    In this particular case, the account you're posting with doesn't appear to have any of those packs registered, so most likely there's another EA account that was used to install everything previously.  

    I would first try logging back in with any other emails you may have used in the past. If you can't recall or can no longer access another email or account, it would be best to contact support directly so they can take a look with you and help track down and update any needed login details.

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