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3kypbo24lb21's avatar
3kypbo24lb21
Newcomer
7 hours ago

The Sims 4 will not launch on MacBook Pro M5 (macOS Tahoe 26.3)

Hi, I'm hoping someone can help because I've exhausted all of the normal troubleshooting steps. 

System Information

  • macbook pro m5
  • macOS tahoe 26.3
  • EA App Version 13.754.0.6267
  • The Sims 4 Version (latest update)

Problem 
When I click Play in the EA App:

  • The EA App minimizes
  • The Sims 4 icon briefly appears in the dock 
  • The game never reaches the loading screen or main menu
  • After a few seconds the dock icon disappears
  • No error message is displayed 

The game launnched successfully once on this same Mac about 2 or 3 weeks ago (I went as far as CAS), but didn't play and since then it has never been able to launch again.

Troubleshooting already completed

  • Removed all Mods and Custom Content
  • Confirmed the game is launching with Modded: False
  • Deleted localthumcache.package
  • Repaired the game 
  • Completely uninstalled and reinstalled The Sims 4 
  • Completely uninstalled and reinstalled the EA app
  • Renamed the Sims 4 Documents folder so the game created a completely new one
  • Launched with a completely fresh Sims 4 folder
  • Verified documents permissions
  • Restarted the Mac multiple times
  • Tried launchng the game directly from the application instead of using the EA app 
  • Booted into Safe Mode and tested there 
  • Uninstalled curseforge
  • Confirmed the game is installed on the internal SSD
  • No mods or CC are present anywhere 

Minecraft and other applications work normally.

Crash information

The sims crash report consistently shows the game failing during intialization before reaching the main menu

Relevant information

  • LoadingScreenActiveFlag: 1
  • Modded: False
  • Architecture: arm64
  • Apple Silicon (M5)
  • macOS Metal 

The stack references Metal/AGXMetal during startup

Additional information

No apple crash report (.ips/.crash) is generated in DiagnosticReports

The game process appears to terminate before it fully starts.

Has anyone else experienced this on an M5 Macbook Pro running macOS Tahoe 26.3?

Any assistance would be greatly appreciated.

Thank you

 

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