Need help, Bought Kit, was charged twice can't get refund!

Question

I don't know where else to put this here, I can't get help from my account, can't get help from EA Help on Twitter, since it's just a BOT, can't find even a phone number to get help on the website or anything. So here I am.

Moments ago I decided to buy the new kit Sleek Bathroom kit, I had trouble with trying to get the thing to show I bought the kit the first time, so I hit pay again, then it went, but then I was got an email saying I was charged twice for it.

So I went to my account, thought that like Steam, EA MIGHT, allow me to get a refund on it, since I just bought it, but because they don't have the Great Game Guarantee on the kits, apparently, I can't get a refund. And their help BOTS on the website or on Twitter/X, also won't help, I have been charged double for the same thing.

I can't even find a phone number to call, which we used to be able to do. So I decided to come here to see if I can get help, see if EA will pay attention and help me with this.

If I don't get this taking care of, I can guarantee this will be the LAST time I buy ANYTHING from EA ever again.

To not even allow a refund even after only a minute of owning something, is just wrong, and just plan old greed.

Good thing I didn't buy both Kits or I might be out 10 bucks, instead of $5.29.

And please don't just come on here telling me I need to go someplace else, because I've been to the EA account, and EA help both on the site and Twitter/X, and I got no help from the bot because it didn't even understand my problem, since it doesn't fit with the few questions they have for you to choose from.

lun1rr4 · Answer

Same issue here, I got two kits, they didn't show up so hit the payment button again have been charged twice for the same two kits, not liking how impossible it is to get in touch with a real human customer support!!!

lun1rr4 · Answer

https://help.ea.com/help/account/returns-and-cancellationsgive this a try, I am trying now.

claramj · Answer

I did manage to get it worked out, but it took forever to do it, and it was only after I dug around and finally found a way to chat online with a real person, because really those chat bots are completely useless, even with the simplest question they are of no help. And I'm not just talking about on EA, but every site I've tried to use a chat box on, though, most others, will give up itself if you say it didn't help, and they will either put you in touch with a real person on the chat or give you a phone number to talk to someone. Though with some of them, you also talk to a bot, and have to try to get it to connect you to a real person, since they too can't help most of the time. As I said chat bots are totally useless.

I would try and explain how i got to contact a real person, but even I don't remember how, I had to keep jumping around on the EA site, I looked some things up on Google too, but I'm not sure how I got to a real person now, wish I had bookmarked it.

But I just wanted to let everyone know this matter for me has been resolved.

Forum Discussion

Need help, Bought Kit, was charged twice can't get refund!

3 Replies

About EA app Technical Issues & Bugs

Recent Discussions

Cannot Launch Games, Stuck on Update

Error with linked accounts

Enchanted by Nature does not switch to the language I switched to.

Launching

I DON'T REMEMBER MY EMAIL