Forum Discussion

lgaudet's avatar
lgaudet
3 years ago

New EA App made my games unplayable and says I don't own content I bought.

The new EA app does not work and made my games unusable! 1st thing I noticed when I was forced to download the new EA app in order to play: 1. Current game files are no longer playable. 2. You hav...
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EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
3 years ago

Hey there,

Very sorry to hear this, could you provide any specific examples of content that is missing in the Origin client vs the EA app? Is any content showing in the EA app but not in-game or vice versa?

Also, an error report would also be beneficial to us if you could post the Report ID as well. 

Thanks!

lgaudet's avatar
lgaudet
3 years ago

@EA_Cade My reply from yesterday vanished.

Yesterday when I tested it, a lot of missing content was back in the Sims 3 launcher. Today all of that content (mostly purchased via CD or store.thesims3.com is missing from the launcher again and the existing Riverview game files un openable again - Riverview is one of the missing towns. All extra purchased installed towns are not showing in the launcher again.

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