NFS Heat launch issues

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 02.12.2022 12:00
Summarize your bug Trying to open the game nfs heat and the app refuses to give acess like i am not allowed to play
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? just basically attempt to launch the game its either the launcher or something with account
What happens when the bug occurs? NFS Heat Game refuses to launch app thinks i don't have access to the game when i have
What do you expect to see? game launch and work

‌

Trying to open the game nfs heat and the app refuses to give acess like i am not allowed to play