No pre-order items
Hi, I bought the Enchanted by Nature pack and downloaded it, but the pre-order items are nowhere to be found. How can I get them? It said it's not through a code this time.
Forum Discussion
EA_Solaire
Community Manager
Community ManagerxShadowfoxie Do you know what retailer this code was purchased from? Most of the time, there is a secondary code that you need to redeem for the extra content when purchasing from a third-party retailer.
She asked them after I told her of this, but they said they didn't get pre-order codes and that I should try EA themselves. According to them the pre-order bonus should just be there since I bought it before August 21st.
Could you add them to my account? Since the pre-order deadline isn't over yet and I have no way of getting them now that my account has the pack. And it's a bit weird that you wouldn't get them if it is gifted to you. If the gifting option wouldn't have been removed from the EA app, my aunt would've send them on the EA app directly like she has in the past when the option still existed.
- EA_Solaire
xShadowfoxie We don't have access to your account details here on the forums to grant that content, but you can contact the live support team to take a look and explore those options with you by submitting a request here.
