No purchase history or play time

Question

I got onto the sims and all of my save files were there, but when I tried to join it said that the save file had packs that I don't have. Except I did buy those packs, so I got into the EA app and it said that I didn't own those packs, didn't have any purchase history or card attatched, and literally only had 2 minutes of play time (which is not true). I thought it must've been because I logged into a different account somehow, but I literally only have one account on EA. Im so confused!!! Where did all of my playtime and purchases go???

ea_solaire · Answer

Hi DishSoap009​&nbsp;
If your game library isn't showing your add-ons in the EA app, then most likely you're logging into the EA app with the wrong login details. You need to login to the app with the same details that you originally purchased your content on, and you'll see everything available in your library to download and access again.
Please also check your&nbsp;Order History&nbsp;in the EA app- if your Order History is showing as blank and you're not seeing any previous purchases you've made here, this is another way to verify that you're currently logging into the app with the incorrect login details.&nbsp;
I'd recommend checking any emails you have for the email receipt of your purchases so you know which account to login to the EA app to. If you need further help locating the correct login details, that's something live support can help with- you can reach out to live support by submitting a help request&nbsp;here:&nbsp;https://help.ea.com/help/faq/using-ea-help.&nbsp;&nbsp;

Forum Discussion

No purchase history or play time

1 Reply

About EA app Technical Issues & Bugs

Recent Discussions

My EA account was hacked to change my email.

Major Download issues

repair files error code

Unable to launch Sims 4 - Game Ownership issues

The account was denied security support and the email cannot be changed.