Not being able to make purchases through EA
At first I wasn't able to buy anything in Sims 4 in the origin app nomad. It always said my killing code was wrong or to use another payment method. But everything was right and I have sufficient fun...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHi there @madisonjtenney
If you're seeing an error when trying to complete a purchase, please run through the following steps:
- Use a different payment method
- Make sure your billing details in the EA app match the billing details for your card
- Remove and re-add your payment method from your account
- Make sure the location on your account matches your real location
If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.
