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Orion2005's avatar
Orion2005
Newcomer
16 hours ago

Not Receiving Account Verification Code

I cannot receive my account verification code via email. My email and password are correct. It simply won't send the verification code to my email. I tried contacting EA customer support, but when I press "Contact Us" it is just a chatbot that sends me in an infinite loop of binary "Yes" and "No" without any option to speak to a human. How do I fix this?

account info

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Hey Orion2005​ this can be annoying and I have had it happen myself.

    Are you using one of the main email providers or a more niche one?

    There can be issues if you are using some of the odder providers out there as a lot of them block such emails.

    If you cannot get into your account then you can find more info on how to get our team here

    When using the AI chat feature it is best to be as direct as possible.

    Darko

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