Old registered games not in library
I have a new Computer. There's no problem to install Sims 3, Sims 4 or some other games, but there are some games not listed in my library like Sims 3 medieval or Spore. I know they're registered! But they just don't show up in my EA App library. If I enter the Spore code in my account-site it is said it's already registered, but still it doesn't show up and, additional, if I install them from CD because there 32bit-programs, they will not install in the standard-folder C:\Program Files\EA Games but in the C:\Program Files (x86)\Electronic Arts.
I bought it once for much money when they were published, I don't see to buy them again.
Please help me, at least to get updates.
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