ok i got fix, there is nothing you can do on your side. its something wrong with game version on new app. you will need to speak with them over chat, and explain what is going on. they tweak something on my account, and it worked. on app it said that i have legion of dawn owned but i never owned that, and i could upgrade it when i click on addons which is weird if i have already. They change it to standard edition, what i actually had and i can lunch game with np after that.
So conclusion is, talk with them over chat, they will change something with your game version and it should work. All of this work arounds will not work.
They were really nice over the chat and it took maybe 10min. Now its working flawlessly over the new app
They said there's nothing wrong account-wise for me and told me to come over here and post "I'M hAvInG tHe SaMe IsSuE" for nothing to be done about it because the game is old and has few players, making them no money, so they don't care.
So there should be no problem in requesting a refund of every purchase I have made, since they are refusing to assist with accessing the products we paid access for.
And after one week all the same again, my game change to legion of dawn edition and doesnt work again...
I have tried every single 'fix' people have put out there for the last 2 days to no avail. They forced me to get rid of Origin and use EA Desktop and now I can't play Anthem. Titanfall 2 launches perfectly fine. I am confused.
still same, come on EA, just give us something, some fix, its not game its app
I need to add my name to this list. Every fix I have tried here hasn't worked either. Just because they don't support the game anymore doesn't mean we shouldn't be able to play it anymore. However I am starting to think it is EA's inability to code a proper Desktop APP that is causing the real issue. So glad I don't depend on them for my Game Library I play consistently.
EA Staff (Retired)Hey Everyone,
Thanks for sharing your workarounds and experience with Anthem on the EA App.
I wanted to confirm if anyone is still experiencing this issue. If so please try the following first.
If you continue running into this issue please let us know the following:
Platform:
PSN ID/Xbox GT:
Region:
Are you getting an error message?
Date this issue started (is it still happening?)?
Is anything else happening?
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag
Cheers!
I am still having this issue on the EA App, North America. I have tried all steps provided in this post and it has not changed anything, I am still just getting the "Your game failed to launch" error with the option to get the game. I attached the DxDiag report. Please give us an update when this issue is resolved, I would love to play some Anthem on PC.
It is also worth noting that when I try to launch Anthem on Xbox, it works great, so this definitely is an EA app issue.
@EA_IlliumInterestingly, back in EA App beta, over a year ago, the Legion of Dawn version of Anthem wasn't available, just the base version. I suspect that I was able to play only because I had purchased the add-on for the Legion of Dawn items separately. A version of Anthem was running on EA App back then, just not all versions. For me, Anthem also failed to repair using EA App a few days ago, it would get to the end, and fail.
Tried all of things many times, it doesn't work. Game works perfect on old app, but when you install old app you can play only once then it force update to new one and you cant play anymore. Then you need reinstall old app every time when you want to play...
Problem is in version of the game, Legion of dawn version doesn't work for me and many others. I talked on chat to resolve this, and one of you helped me with changing in my account version of the game, he put on standard version and it worked perfectly for few days. Then for some reason went back to legion of dawn version and again same problem. So when its standard version works with no problem, but legion of dawn doesn't work with new app. I attached error screenshot and dxdiag. It definitely app problem. If you can downgrade my game to standard edition permanently im up for that, just want to play.
Its been like this for months, please do something about it!
Xbox GT: make em say doh
Region: USA
Your game failed to launch. An error on our end caused your launch to fail. Try again a little later.
Always has happened.
Looked at my EABackgroundServices log file and notice this:
554 [2023-04-06T07:50:19.064Z] PID: 14992 TID: 13800 INFO (eax:😕ervices::gameManagement::readManifestFile) Reading manifest file: [X:\EA\Anthem\__Installer\installerdata.xml]
555 [2023-04-06T07:50:19.065Z] PID: 14992 TID: 13800 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004660]
556 [2023-04-06T07:50:19.065Z] PID: 14992 TID: 13800 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0004660]
557 [2023-04-06T07:50:19.065Z] PID: 14992 TID: 13800 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0003392]
558 [2023-04-06T07:50:19.065Z] PID: 14992 TID: 13800 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0003392]
559 [2023-04-06T07:50:19.066Z] PID: 14992 TID: 13800 INFO (eax:😕ervices::gameManagement::readManifestFile) Reading manifest file: [X:\EA\Anthem\__Installer\installerdata.xml]
560 [2023-04-06T07:50:19.067Z] PID: 14992 TID: 13800 INFO (eax:😕ervices::gameManagement::readManifestFile) Reading manifest file: [X:\EA\Anthem\__Installer\installerdata.xml]
561 [2023-04-06T07:50:19.068Z] PID: 14992 TID: 13800 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0000524]
562 [2023-04-06T07:50:19.068Z] PID: 14992 TID: 13800 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0000524]
563 [2023-04-06T07:50:19.068Z] PID: 14992 TID: 13800 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0000524]
564 [2023-04-06T07:50:19.068Z] PID: 14992 TID: 13800 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0000524]
565 [2023-04-06T07:50:19.068Z] PID: 14992 TID: 13800 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0000524]
566 [2023-04-06T07:50:19.068Z] PID: 14992 TID: 13800 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0000524]
567 [2023-04-06T07:50:19.068Z] PID: 14992 TID: 13800 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0000529]
568 [2023-04-06T07:50:19.068Z] PID: 14992 TID: 13800 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0000529]
I have EA Play through Xbox Game Pass. I already owned a basic copy of Anthem as a promotion for getting a Nvidia RTX 2000 series card previously, but I don't remember upgrading to the Legion of Dawn Edition, but that is what shows up in the EA Desktop App.
Here you go.
Please! Dear EA!
LET ME PLAY WITH YOUR GAME! I BOUGTH IT I WANT TO PLAY WITH IT. LET ME PLAY WITH THE GAME. NO MORE QUESTION! FIX THE ISSUE!
Hi, could you possibly tell us if there has been anyone taking a look a this recently? I'm still having the problem on my end.
@EA_IlliumI'm playing Anthem on PC in Europe region as French. I'm getting the message " your game failed to launch" ( in french sure ).
I was not playing anthem anymore, I connected my self the 04/13/2023 and its not working since this day with all the time the same error, i tried every possible solution on the internet even clean boot my pc, nothing work its a problem from ea app that's all but please help us we're thousands of players waiting to play anthem so please fix this for us.
U still have the issue so ? a part the solution from the origin old version with the pop up
Add me to this list, I can't get the game to launch either.
@EA_Illium Any update on this? I Cannot play any games on the launcher now. Extremely frustrating and disappointing with the lack of communication.
Platform: PC
PSN ID/Xbox GT: Bomblibu
Region: EU/Latvia
Are you getting an error message? Yes. "Failed to launch game. An error on our end caused the launch to fail. Try again a little later."
Date this issue started (is it still happening?)? When I last played it, launched it from Origin, it worked fine, that was long time ago. Now I decided to revisit this game, had to install EA Desktop app and game does not launch. Issue is still active.
Is anything else happening? There is game edition mismatch. I bought Standard Edition (preorder), Origin showed Standard Edition, but EA app shows Legion of Dawn Edition.
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag
EA App Report ID (Check here on how to run an error report): 480c3b55-9e62-4285-88fd-b4efa7208411
Edit 1:
