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Electricz0's avatar
Electricz0
Seasoned Rookie
3 years ago

[Old Report] Anthem EA App Error Game Failed To Launch

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) e841097d-10a0-4892-b191-26b38a60cef3 Which client functionality are you experiencing th...
bug
pc
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hey Everyone, 

Thanks for sharing your workarounds and experience with Anthem on the EA App. 

I wanted to confirm if anyone is still experiencing this issue. If so please try the following first. 

Spoiler

If you continue running into this issue please let us know the following:

 

Platform:

PSN ID/Xbox GT:

Region:

Are you getting an error message?

Date this issue started (is it still happening?)?

Is anything else happening?

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag

 

Cheers!

MikSands's avatar
MikSands
3 years ago

Platform: PC

PSN ID/Xbox GT: Bomblibu

Region: EU/Latvia

Are you getting an error message? Yes. "Failed to launch game. An error on our end caused the launch to fail. Try again a little later."

Date this issue started (is it still happening?)? When I last played it, launched it from Origin, it worked fine, that was long time ago. Now I decided to revisit this game, had to install EA Desktop app and game does not launch. Issue is still active.

Is anything else happening? There is game edition mismatch. I bought Standard Edition (preorder), Origin showed Standard Edition, but EA app shows Legion of Dawn Edition. 

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag

EA App Report ID (Check here on how to run an error report): 480c3b55-9e62-4285-88fd-b4efa7208411

Edit 1:

I have tested a lot of possible sollutions:
1. Rapaired game files.
2. Cleared cache.
3. Reinstalled EA app.
4. Clean boot.
5. Reinstalled game itself.
6. Reinstalled VC runtime packages.
7. Checked video drivers for update.
8. Again cleared cache.
9. Gived administrator right to EALauncher.exe EADesktop.exe and runing EADesktop from folder.
10. Created new Windows user and reinstalled EA app and game.
None of those actions helped to launch the game.
 
Tested another method found in wild web. Installed Origin 10.5.119.52718, added 4 lines in one config file. Launched Origin, it found already installed Anthem game files, verified game files. Did not download anything and I could simply launch the game.
Noticed another bugs/issues - last Origin game session does not show up in EA app. Another one that game play time mismatch -  Origin shows 191 hours played, last played on May 21, 2023, but EA app shows that I have played for 214 hours 40 mins, last played December 11, 2022.
So there is mismatch in game editions, game play times and last played date.
That simply means, that problems with EA app not launching my game is not on my PC, it is app itself or issues are on EA servers.
By writing this I realized that I have another edition of game on Xbox. On Xbox I own Anthem Legion of Dawn edition, but on PC I own Anthem Standard Edition.

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