Forum Discussion

zylder's avatar
zylder
4 years ago

On the desktop ea on Windows 11, the game downloads but does not start.

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 09/01/21
Summarize your bug On the desktop ea on Windows 11, the game downloads but does not start.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Already tried: - Uninstall, reinstall; - Recover app, clear cache memory; - Uninstall and reinstall the game;
What happens when the bug occurs? whwn i play the game
What do you expect to see? The game starts

‌

EA Desktop games download but do not start. They remain as being executed, as shown in the photo, only.

bug
mac
pc

4 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @zylder, can you ensure that you are running EA Desktop as administrator and that your firewall and anti-virus are not blocking it and that you also have the ports open.

     

    The ports to open are:

    ·         TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900

    ·         UDP: 1024-1124; 18000; 29900

    You can also try turning off the routers firewall to see if it helps.

     

    Darko

  • riazrules's avatar
    riazrules
    4 years ago
    @EA_Darko i've got the same problem here... have uninstalled and reinstalled ea play... no game launches... have also turned off windows defender. have launched ea play as admin
  • 60bd69fc303a70c2's avatar
    60bd69fc303a70c2
    New Novice
    3 years ago

    Yes, I am seeing the same issue. I was never able to launch Plants vs. Zombies from EA desktop app but Origin worked. With the latest update to EA app, Origin is now uninstalled and my game won't launch.I've attached the screenshot of the error.

    Basically, for some reason, the EA desktop app thinks I am in a virtual environment but I'm not, I am launching the game form my Windows 11 platform on a Surface Pro 2 Laptop.

    I've googled the error and tried a few things like turning off hyper-v, updating graphic card drivers etc. None of it worked. It is also very difficult if not impossible to turn off all hyper-v related programs.

    This is such a common error and has been around so long. Why no resolution from EA yet? Really annoying. @EA_Darko 

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