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bjoeg's avatar
bjoeg
Seasoned Newcomer
6 hours ago

Owned games cancelled -> "You need EA Play subscription to play this game"

I am not the type who play games each day, but after yet another EA App update, which "frak" up the installation, where the update uninstall the old EA App version, but never installs the new one, I had to head to EA website and download installer.

1st problem fixed, now with the EA App 13.813.1.6327 installed I can start playing the games again, or so I thought.....

I have had BF4 for years, many many years.
Now when I want to join a server through Battlelog, I am instead greeted by the message in EA App
"Renew your membership to continue: Looks like your membership has expired. Renew your membership or purchase this game to continue".

As said I have owned this game for years, ever since it came out.
The BF4 game in library even says "Standard Edition owned" and all of the add-ons owned as well.

ea app functionality
technical issues

1 Reply

  • bjoeg's avatar
    bjoeg
    Seasoned Newcomer
    3 hours ago

    Additional information, starting the game directly in EA App gives the same problem.
    Other games I own, and have installed such as (BF V), APEX and Star Wars Battlefront, give the same error that my membership has expired.
    Was APEX not free.... :-)

    Checking logs shows following:

    861 [2026-10-25T15:02:23.456Z] PID: 11380 TID: 21100 INFO (eax::domain::model::content::entitlementHelpers::findByOfferKey) Could not find entitlement for offerId=[OFB-MASS:19350] externalType=[]

    862 [2026-10-25T15:02:23.456Z] PID: 11380 TID: 21100 INFO (eax::domain::model::content::entitlementHelpers::findByOfferKey) Could not find entitlement for offerId=[OFB-MASS:19182] externalType=[]

    863 [2026-10-25T15:02:23.456Z] PID: 11380 TID: 21100 INFO (eax::domain::model::content::entitlementHelpers::findByOfferKey) Could not find entitlement for offerId=[Origin.OFR.50.0001783] externalType=[]

    864 [2026-10-25T15:02:23.456Z] PID: 11380 TID: 21100 INFO (eax::domain::model::content::entitlementHelpers::findByOfferKey) Could not find entitlement for offerId=[OFB-MASS:19181] externalType=[]

    865 [2026-10-25T15:02:23.456Z] PID: 11380 TID: 21100 INFO (eax::domain::model::content::entitlementHelpers::findByOfferKey) Could not find entitlement for offerId=[OFB-MASS:19140] externalType=[]

    866 [2026-10-25T15:02:23.456Z] PID: 11380 TID: 21100 INFO (eax::domain::model::content::entitlementHelpers::findByOfferKey) Could not find entitlement for offerId=[OFB-MASS:19124] externalType=[]

    867 [2026-10-25T15:02:23.456Z] PID: 11380 TID: 21100 INFO (eax::domain::model::content::entitlementHelpers::findByOfferKey) Could not find entitlement for offerId=[OFB-DRGN:18252] externalType=[]

    868 [2026-10-25T15:02:23.456Z] PID: 11380 TID: 21100 INFO (eax::domain::model::content::entitlementHelpers::findByOfferKey) Could not find entitlement for offerId=[DR:224766400] externalType=[]

    869 [2026-10-25T15:02:23.456Z] PID: 11380 TID: 21100 INFO (eax::domain::model::content::entitlementHelpers::findByOfferKey) Could not find entitlement for offerId=[Origin.OFR.50.0000529] externalType=[]

    870 [2026-10-25T15:02:23.456Z] PID: 11380 TID: 21100 INFO (eax::domain::model::content::entitlementHelpers::findByOfferKey) Could not find entitlement for offerId=[OFB-EAST:109546437] externalType=[]

    871 [2026-10-25T15:02:23.456Z] PID: 11380 TID: 21100 INFO (eax::domain::model::content::entitlementHelpers::findByOfferKey) Could not find entitlement for offerId=[OFB-EAST:55172] externalType=[]

    872 [2026-10-25T15:02:23.456Z] PID: 11380 TID: 21100 INFO (eax::domain::model::content::entitlementHelpers::findByOfferKey) Could not find entitlement for offerId=[OFB-EAST:51080] externalType=[]

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