Pack stuck on preparing in EA App for Mac
I have a Mac but Origin keeps telling me to upgrade to the EA app, even though there isnt one for mac, I havent been able to play ANY of my games when i did update, and they have been 'preparing' to ...
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I wanted to play The Sims 4 but it wouldn't let me use Origin anymore and moved me over to The EA App for Mac but everything went downhill from there... It was going ok at first and it was just downloading my packs until it came to High School Years. It has been stuck on downloading that pack since then and I cannot even pause or cancel the download. I have tried getting help from customer service but nothing seems to work. I have also uninstalled and reinstalled both Origin and The EA App to try to get something to work. Does anyone know how to fix this?
@JoSigs_hssb Please create an EA App error report, as descibed here:
https://help.ea.com/en/help/ea/ea-app/run-ea-error-report/
and post the report ID in this thread. There's a Windows thread about this same issue, but I don't want to merge your post with that since it's not clear whether that iteration of the error is OS-specific. Either way, a report ID would be the first request from EA people looking into the problem.
Thank you!! I'll try doing that🙂
- @puzzlezaddict this is the report ID: 26c24c2e-875b-4ab8-99ae-22dfd6efd3b3
