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hazelg27's avatar
hazelg27
2 years ago

Pack stuck on preparing in EA App for Mac

I have a Mac but Origin keeps telling me to upgrade to the EA app, even though there isnt one for mac, I havent been able to play ANY of my games when i did update, and they have been 'preparing' to ...
mac
technical issues
Bluebellflora's avatar
Bluebellflora
Hero+
2 years ago
@hazelg27

Thanks. Which pack is it?

Can you please run the EA App Recovery tool - open EA App and click on Help > App Recovery in the Apple menu bar. If that doesn't work we'll try a manual reset/recovery.
c3ba9309ce2e40c's avatar
c3ba9309ce2e40c
2 years ago

I currently have a similar issue. 

My Sims 4 game and all of the add-ons were working perfectly on Origin, after i migrated to EA app, the app has now gotten stuck on "Preparing Download" for one of my add-ons. I have tried EVERYTHING, from app-recovery, clearing cache, restarting, uninstalling, re-installing. Please could you maybe share how to do a manual restart/recovery on my macbook?

      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        2 years ago

        @c3ba9309ce2e40c3

        Thanks. Can you open the Sims 4 Packs folder and trash EP05. Empty the trash then run the EA App Recovery tool again. Restart your Mac then open EA App and try to download Seasons again.

        It would really help if you could run the Error Reporter too and post the number here.

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