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hazelg27's avatar
hazelg27
2 years ago

Pack stuck on preparing in EA App for Mac

I have a Mac but Origin keeps telling me to upgrade to the EA app, even though there isnt one for mac, I havent been able to play ANY of my games when i did update, and they have been 'preparing' to ...
mac
technical issues
c3ba9309ce2e40c's avatar
c3ba9309ce2e40c
2 years ago

I currently have a similar issue. 

My Sims 4 game and all of the add-ons were working perfectly on Origin, after i migrated to EA app, the app has now gotten stuck on "Preparing Download" for one of my add-ons. I have tried EVERYTHING, from app-recovery, clearing cache, restarting, uninstalling, re-installing. Please could you maybe share how to do a manual restart/recovery on my macbook?

    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      2 years ago

      @c3ba9309ce2e40c3

      Thanks. Can you open the Sims 4 Packs folder and trash EP05. Empty the trash then run the EA App Recovery tool again. Restart your Mac then open EA App and try to download Seasons again.

      It would really help if you could run the Error Reporter too and post the number here.

      • EA_Cade's avatar
        EA_Cade
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hey everyone, 

        In addition to what @Bluebellflora has stated above, if you're still running into this issue please first make sure you're on the latest EA app version available (this is v13.166 at the time of writing); then provide an EA Error Report in this thread if possible so we can track this issue appropriately. The EA app for Mac should automatically update itself. However, you might need to reboot the app or perform an App Recovery for the update to trigger.

        Thanks! 

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