Path not found / Can't find EA app shortcut

This error message keeps coming up whenever I try to install the EA app could you please help me fix it I would be very happy!

I had a similar issue a while back, what fixed it for me was totally uninstalling the app and re installing it. It was a bit time consuming but it worked.

How?

I think ea has finally killed this game for me. I'm a 60 year old woman and I don't understand this enough to be able to fix this. 

Hi dee15644​  -- I’m really sorry this has been so frustrating. We haven't "shut the game down," and this is something we can fix together. We’ll take it one small step at a time.

What’s happening is usually just a broken shortcut or a corrupted EA app install. Here’s the easiest way to reset it:

Step 1: Check if the EA app is still installed

1. Click the Start button (bottom-left of your screen)
2. Type EA app
   • If you see it in the list, try opening it from there
   • If nothing shows up, it means the app needs to be reinstalled

Step 2: Reinstall the EA app (safe and simple)

1. Open your internet browser (Edge, Chrome, etc.)
2. Type ea.com/ea-app and press Enter
3. Click Download EA app
4. When it finishes downloading, double-click the file and follow the on-screen steps

This will not delete your games or saves -- it just repairs the launcher.

If you get stuck on any step, tell us exactly which step and what you see on the screen, and we’ll guide you from there. You’re not expected to already know this stuff.

You’re not doing anything wrong, and you’re definitely not alone here.

I've already tried to repair it and it didn't work

This Aaafe safe and simple takes me to story care

this is what I get

that's what I get as well

dee15644 wrote:

This Aaafe safe and simple takes me to story care

I’m not sure what happened there - something must have gone wrong while formatting the message. I’ve corrected it now. Just to reiterate:

Step 1: Check if the EA app is still installed

1. Click the Start button (bottom-left of your screen)
2. Type EA app
   • If you see it in the list, try opening it from there
   • If nothing shows up, it means the app needs to be reinstalled

Step 2: Reinstall the EA app (safe and simple)

1. Open your internet browser (Edge, Chrome, etc.)
2. Type ea.com/ea-app and press Enter
3. Click Download EA app
4. When it finishes downloading, double-click the file and follow the on-screen steps

This will not delete your games or saves -- it just repairs the launcher.