Forum Discussion
30 Replies
- Denverdog181 month agoSeasoned Newcomer
This error message keeps coming up whenever I try to install the EA app could you please help me fix it I would be very happy!
- SimmerDownRobin1 month agoRising Vanguard
I had a similar issue a while back, what fixed it for me was totally uninstalling the app and re installing it. It was a bit time consuming but it worked.
- dee156441 month agoSeasoned Vanguard
How?
- dee156441 month agoSeasoned Vanguard
I think ea has finally killed this game for me. I'm a 60 year old woman and I don't understand this enough to be able to fix this.
- EA_Leeuw30 days ago
Community Manager
Hi dee15644 -- I’m really sorry this has been so frustrating. We haven't "shut the game down," and this is something we can fix together. We’ll take it one small step at a time.
What’s happening is usually just a broken shortcut or a corrupted EA app install. Here’s the easiest way to reset it:
Step 1: Check if the EA app is still installed
- Click the Start button (bottom-left of your screen)
- Type EA app
- If you see it in the list, try opening it from there
- If nothing shows up, it means the app needs to be reinstalled
Step 2: Reinstall the EA app (safe and simple)- Open your internet browser (Edge, Chrome, etc.)
- Type ea.com/ea-app and press Enter
- Click Download EA app
- When it finishes downloading, double-click the file and follow the on-screen steps
This will not delete your games or saves -- it just repairs the launcher.If you get stuck on any step, tell us exactly which step and what you see on the screen, and we’ll guide you from there. You’re not expected to already know this stuff.
You’re not doing anything wrong, and you’re definitely not alone here.
- dee1564430 days agoSeasoned Vanguard
I've already tried to repair it and it didn't work
- dee1564430 days agoSeasoned Vanguard
This Aaafe safe and simple takes me to story care
- dee1564430 days agoSeasoned Vanguard
this is what I get
- lilleybrook30 days agoRising Novice
that's what I get as well
- EA_Leeuw30 days ago
Community Manager
dee15644 wrote:
This Aaafe safe and simple takes me to story care
I’m not sure what happened there - something must have gone wrong while formatting the message. I’ve corrected it now. Just to reiterate:
Step 1: Check if the EA app is still installed
- Click the Start button (bottom-left of your screen)
- Type EA app
- If you see it in the list, try opening it from there
- If nothing shows up, it means the app needs to be reinstalled
Step 2: Reinstall the EA app (safe and simple)- Open your internet browser (Edge, Chrome, etc.)
- Type ea.com/ea-app and press Enter
- Click Download EA app
- When it finishes downloading, double-click the file and follow the on-screen steps
This will not delete your games or saves -- it just repairs the launcher.