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TawfikMariam's avatar
TawfikMariam
Seasoned Newcomer
6 months ago
Solved

Payment method's issued country doesn't match your store region

Whenever I try to purchase anything, I get the error of payment method's issued country does not match your region. EVEN THOUGH IT DOES. I have called my bank the issue is not from their side, tried different cards, and it also does not work. It is extremely frustrating, specially that there is no way to reach help from your EA's side

  • Hi @TawfikMariam 

    Have you verified that the region on your EA account is correct?

    If that looks correct, please reach out to live support so they can look into this a bit further and see what's causing this error- here on AHQ, we don't have access to your billing details to see what's going on. You can contact live support by submitting a request here: https://help.ea.com/en/help/faq/using-ea-help/ 

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi @TawfikMariam 

    Have you verified that the region on your EA account is correct?

    If that looks correct, please reach out to live support so they can look into this a bit further and see what's causing this error- here on AHQ, we don't have access to your billing details to see what's going on. You can contact live support by submitting a request here: https://help.ea.com/en/help/faq/using-ea-help/ 

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