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randomLando's avatar
randomLando
9 months ago
Solved

PC EA app - Bitdefender Blocking Game Update (Detects "DiP_Staged")

Product: F1 24 Platform:PC Please specify your platform model. PC Summarize your bug During updating the game, Bitdefender blocked a game file called "F1_24_Trial.exe_DiP_Staged" because it has be...
pc
technical issues
  • EA_Barry's avatar
    EA_Barry
    9 months ago

    @randomLando 

    That is a false positive.

    Temporarily disable Bitdefender until the update is complete, thanks.

EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
9 months ago

@randomLando 

That is a false positive.

Temporarily disable Bitdefender until the update is complete, thanks.

  • mghty_haggis88's avatar
    mghty_haggis88
    9 months ago

    Hi @EA_Barry 

    I've just had this for the update too. 

    Disabling Bitdefender for a malware detection (and quarantine) surely can't be EA's solution.

    Do we know if there is going to be a fix from EA for this? 

    Thanks,

    MH

    • STG_Mordin's avatar
      STG_Mordin
      Rising Hotshot
      7 months ago
      @mghty_haggis88 There's nothing to fix. BitDefender is trash, and shouldn't be trusted. If you disable it temporarily and then take the executable and upload it for scanning on virustotal.com you will see that there will be only 1-2 matches, both marked as heuristics scanning (basically guesswork, because heuristics doesn't rely on virus signatures but is trying to be "smart" and since it isn't smart it has a lot of false positives -- after all they want to keep you scared so they can keep selling you AV subscription).

      Advice: Ditch BitDefender and use Windows Defender instead, it's free and good enough. If you really insist on paid AV, then get ESET, they are reliable and widely used in enterprises.
  • LOOKINTOMYBARRE's avatar
    LOOKINTOMYBARRE
    7 months ago

    just got the same response after latest update (July 7 - 2024) Bitdefender identified BF2042.exe_DiP_Staged if infected with Gen:Variant.Barys.382515 and was moved to quarantine. You guys at EA are aware of this issue and according to numerous previous posts, this has been going on for a while, so why are you not fixing this issue?  Your latest response suggests turning off critical virus detection and protection software when installing the update is not a viable solution. You need to fix the problem properly and permanently. Be proactive and fix what needs to be fixed, I don't get this when using any other software updates and clearly that points the finger at whatever methods you are currently using.

    • Deythan's avatar
      Deythan
      7 months ago

      Same here. Bitdefender identified BF2042.exe_DiP_Staged infected with Gen:Variant.Barys.382515 and automatically placed it in quarantine.

  • mghty_haggis88's avatar
    mghty_haggis88
    7 months ago
    @EA_Barry Hello again, the same malware warning and quarantine has come up again with the new F1 24 update. It's really not acceptable for EA to have this repeatedly come up. Is this the official EA solution and if so, will EA indemnify any loss incurred by customers who bypass their anti virus. Look forward to your speedy reply.
    • CanteenMan859's avatar
      CanteenMan859
      7 months ago

      Exactly the same thing is happening to me, with Bitdefender and the latest BF2042 update

      • forX01's avatar
        forX01
        7 months ago

        just update 2042 and bitdefender said :

        The file C:\Program Files\EA Games\Battlefield 2042\BF2042.exe_DiP_Staged is infected with Gen:Variant.Barys.382515 and was moved to quarantine. It is recommended that you run a System Scan to make sure your system is clean.

  • Mr-Dob-Bobalina's avatar
    Mr-Dob-Bobalina
    7 months ago

    This surely can't be a legit response to this... Multiple AV's are picking this up as malware. Why is it being flagged? Is there an official response to this other than your post?

    • GaryDoesCheese's avatar
      GaryDoesCheese
      7 months ago

      Had the same issue with the BitDefender claiming its infected.

      Ended up running repair on the game. It runs and fails to complete, but after a reboot, the repair completed successfully without any troubles from BitDefender.

      Hope this helps (:

      • EA_Leeuw's avatar
        EA_Leeuw
        Icon for Community Manager rankCommunity Manager
        7 months ago

        Hello everyone,

        Thank you for sharing your concerns about BitDefender marking parts of the EA app as infected, which are (of course) false positives.

        We've received news from BitDefender that they will update their database, and we apologize for any inconvenience caused.

        Thanks for informing us about this error.

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