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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
10 months ago

PC EA app - "The app crashed unexpectedly" or "Background Services Crashed"

Hi everyone, A new update, v13.188, has been released for the EA app on Windows. This update seems to include a fix for the "The app crashed unexpectedly" or "Background Services Crashed" error on...
pc
technical issues
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago
Hi @Bagel7,

A small follow-up; it looks like the EA app crash you're experiencing is potentially related to outdated or corrupt video drivers, like the AMD or Nvidia graphics drivers. Do you perhaps know what kind of GPU you have in your system, or could you perhaps share a DxDiag of your system?

How to gather information on your PC using DxDiag: https://help.ea.com/help/pc/how-to-gather-dxdiag-information.
Bagel7's avatar
Bagel7
2 years ago

GPU: NVIDIA GeForce RTX 4070

GPU driver version: 31.0.15.5152

DxDiag is attached

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @Bagel7, thanks. Do you have the most recent Nvidia drivers, of Feb. 13, 2024, installed? They're version 551.52.
    • Bagel7's avatar
      Bagel7
      2 years ago

      Yes, that is the driver I have currently installed.

      • EA_Leeuw's avatar
        EA_Leeuw
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @Bagel7, alright. So the Error Reporter ID & logs show that there looks to be a potential issue with Dx12 on your machine. Since there is not really a way to reinstall Dx12, could you perhaps perform the following steps and report back if the issue persists?

        Repair Windows:
        -
        1. Open the Windows Command Prompt with Administrator rights,
        2. Type "sfc /scannow" (without quotation marks) and hit the Enter key,
        3. Check if Windows manages to find files that need to be repaired,
        4. Reboot the machine & check if the EA app works now.

        If this doesn't solve the issue, please try the following:
        -
        1. Open the Windows Command Prompt with Administrator rights,
        2. Type "DISM /Online /Cleanup-Image /ScanHealth" (without quotation marks) and hit the Enter key,
        3. Check if Windows manages to find files that need to be repaired,
        4. Reboot the machine,
        5. Open the Windows Command Prompt with Administrator rights,
        6. Type "DISM /Online /Cleanup-Image /RestoreHealth" (without quotation marks) and hit the Enter key,
        7. Check if Windows manages to find files that need to be repaired,
        8. Reboot the machine & check if the EA app works now.

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