Community Managerreport id:
6c6fad6b-3afe-4a76-aa27-0a2b560b5667
Community ManagerHi everyone,
If you're still experiencing the "The app crashed unexpectedly" error in the EA app even after clearing the EA app cache (if possible), or repairing the EA app (only possible on Windows), please share the following requested data with us where possible:
Are you playing on a Windows PC or Mac:
If Windows, what Windows version are you using (click here on how to see this):
If Mac, what version of macOS are you using (click here on how to see this):
Timestamp when the issue first occurred (date/time):
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?):
What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!
Please share an EA app Error Reporter ID here in the thread:
Please share the most recent EA app logs and attach them to your post (check here on how to do this):
Many thanks in advance!
Additional Info:
The old thread discussing the same error for February 2024 has been closed.
Workarounds:
For a potential workaround to play The Sims 4 or other games that support Offline Mode, follow these steps: link.
app won't start at all just get the error message. games aren't available to me as I deleted the file hoping that was the issue and I had no long term saves to stress about.
İt has been 3 days. The fact that th3 problem has not been resolved for 3 days is pushing the limit of patienceç
Thank you for your attention @EA_Leeuw !
My username: arluygar
Timestamp when the issue first occurred: 17.04.2024, about 19.00
Windows version: Windows 10 x64
When does the error occur: Opening the EA App, starting game via Steam
EA App version: the last one
EA report ID: 6c6fad6b-3afe-4a76-aa27-0a2b560b5667
I attached the logs.
Your EA ID/Username: LovelySakuraDoll
Timestamp when the issue first occurred (date/time): 18.04.2024 / 12pm GMT
What Windows version are you using (click here on how to see this): Windows 10 Pro, 64-bit operating system, xb64-based processor.
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?): Opening the EA App
What is the current version of your EA app: N/A
Please share an EA app Error Reporter ID here in the thread:
Please share the most recent EA app logs and attach them to your post (check here on how to do this):
Your EA ID/Username: XOJAE
Timestamp when the issue first occurred (date/time): 04/19/24 10am CST
What Windows version are you using : windows ten pro x64
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?): opening the ea app
What is the current version of your EA app: unable to check
Please share an error reporter id : d50524f9-bda8-4cfb-8017-8540db85c9ba
Please share the most recent EA app logs : desktop.rar file
Still getting the same error message; app crashed unexpectedly.
Have not been able to open the EA app and play the games I paid a lot of money for, for the past 3 day's!
How long do we have to wait?
I spoke with 3 EA advisors and literally reformatted my PC, and maybe lost all my gaming progress in the process. This is just not acceptable.
It is crazy how little customer service you get from EA. I am by no means an expert Re computing, so to have to do all of these things with my PC has been more than stressful the past few day's.
In other areas you would get some form of compensation, but EA users are just supposed to wait or give up on using their service? If I could, I would play Sims 4 via another provider....
Clearly, there are a lot of EA users with the same issue, and EA wants you to almost reformat your PC, before they fix things from their side.
We spent a lot of money on these games, and we can't even play them. Looking at this forum/feed there are some who have had this issue for over a month. And hardly any communication from EA!!
It is shocking!
EA ID: 50_Cal-Cat-Call
First occurrence: around a month ago
Windows version: Windows 7 Pro
When does the problem occur: Opening the EA app, after login
Current version: uninstalled, tried almost every update since the problem occurred, nothing works
Report ID: cdb52e6e-b3e0-45e9-956f-b20c5c9d8a2d
Your EA ID/Username: cryan101010
Timestamp when the issue first occurred (date/time)=
don't have the very first time because I tried multiple things before posting but the screenshot I posted was at 11:06am on 4/20/24
What Windows version are you using = Windows 10 Pro
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay? = When attempting to open the EA app
What is the current version of your EA app= Can not open the app at all but I have the most recent update that is when all this began
Please share in the thread = I do not have the id anymore although I have made at least 4 reports
Please share the most recent EA app logs and attach them to your post =. I have deleted the app so many times I don't thing it has any logs saved. I deleted everything each time
Started happening to me April 22 at 12 am , I have the newest install of the app, I run on windows 10, I have tried clearing my cache, I have deleted and reinstalled the app, I have re started my computer. I am not sure the error code because it doesn't give me one. When I try to start the app or start sims a notification pops up that says the app unexpectedly crashed. I don't even get to the log in screen .
EA, as we cannot play games we own and have paid for, please at least acknowledge that you are aware of this error and that you're working on it... (even if you can't fix it straight away).
Just a reminder this thread is for people who are getting the app has crashed unexpectedly error.
GaiaDorian
first occured on the morning (italian time) of the 18th of april 2024, I'm using windows 7 and the error occure whenever i open the ea app ( i had installed the latest version)
Your EA ID/Username: VicoCC
Timestamp when the issue first occurred (date/time):4/17/2024
What Windows version are you using (click here on how to see this): windows 10
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?): Trying to open the app it’ll load but then say the app unexpectedly crashed
What is the current version of your EA app (check here on how to see this): the lastest version
*Edit: if you can't open the client, you can't check this. That's okay!
Please share an EA app Error Reporter ID here in the thread:
Please share the most recent EA app logs and attach them to your post (check here on how to do this):
