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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
10 months ago

PC EA app - "The app crashed unexpectedly" or "Background Services Crashed"

Hi everyone, A new update, v13.188, has been released for the EA app on Windows. This update seems to include a fix for the "The app crashed unexpectedly" or "Background Services Crashed" error on...
pc
technical issues
Scarlet345's avatar
Scarlet345
11 months ago

THE APP CRASHED UNEXPECTEDLY error since Friday evening and a quick restart does not fix the problem.   It worked right up until Friday teatime but then it stopped working suddenly.  I have uninstalled and reinstalled the EA app but I cannot play The Sims 3.  I have deleted the caches and still no luck.  Please help!

55b5142d-a9d1-4802-a80f-77537305bd3d

Scarlet345's avatar
Scarlet345
11 months ago

PS I'm on Windows 10.  I've tried repairing the app to but I still can't get the app to open.

55b5142d-a9d1-4802-a80f-77537305bd3d

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    11 months ago
    Hi @Scarlet345,

    I merged your thread with this one.

    Could you perhaps share the requested details?

    Thanks.
    • Scarlet345's avatar
      Scarlet345
      11 months ago

      Thank you.....My user ID is my name on this post. 

      Time of error approx 9pm GMT (it was working fine at 7pm  GMT)

      I'm using Windows 10 and the error appears when I double click on the EA icon, if I click on a the sims 3 icon to play it or if I try to install purchased items from the sims 3 store.  I have deleted caches via app recovery and unstalled and reinstalled the app from your website.

      My error report ID is: 55b5142d-a9d1-4802-a80f-77537305bd3d

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