Community Manager
Community ManagerHi everyone,
If you're still experiencing the "The app crashed unexpectedly" error in the EA app even after clearing the EA app cache (if possible), or repairing the EA app (only possible on Windows), please share the following requested data with us where possible:
Are you playing on a Windows PC or Mac:
If Windows, what Windows version are you using (click here on how to see this):
If Mac, what version of macOS are you using (click here on how to see this):
Timestamp when the issue first occurred (date/time):
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?):
What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!
Please share an EA app Error Reporter ID here in the thread:
Please share the most recent EA app logs and attach them to your post (check here on how to do this):
Many thanks in advance!
Additional Info:
The old thread discussing the same error for February 2024 has been closed.
Workarounds:
For a potential workaround to play The Sims 4 or other games that support Offline Mode, follow these steps: link.
Still getting the same error message; app crashed unexpectedly.
Have not been able to open the EA app and play the games I paid a lot of money for, for the past 3 day's!
How long do we have to wait?
I spoke with 3 EA advisors and literally reformatted my PC, and maybe lost all my gaming progress in the process. This is just not acceptable.
It is crazy how little customer service you get from EA. I am by no means an expert Re computing, so to have to do all of these things with my PC has been more than stressful the past few day's.
In other areas you would get some form of compensation, but EA users are just supposed to wait or give up on using their service? If I could, I would play Sims 4 via another provider....
Clearly, there are a lot of EA users with the same issue, and EA wants you to almost reformat your PC, before they fix things from their side.
We spent a lot of money on these games, and we can't even play them. Looking at this forum/feed there are some who have had this issue for over a month. And hardly any communication from EA!!
It is shocking!
While so many people are experiencing the same problem, this indifference and lack of foresighti is inceredible. We are waiting to play the game we paid for.
