Community ManagerProduct: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 7450ddd1-cdf2-47f5-8c32-e07c291ff28f
Which client functionality are you experiencing this bug with? Performance
When did this happen? (dd.mm.yy hh:mm) 18.02.24 01:50
Summarize your bug After logging into the EA App, the app opens to the hub screen for a few seconds before crashing and displaying a dialog saying "The app crashed unexpectedly". The cycle repeats if I click on the restart app button in the dialog.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Open the app, log in (if not already) and wait a couple seconds for it to inevitably crash.
What happens when the bug occurs? The app crashes and displays a dialog saying "The app crashed unexpectedly"
What do you expect to see? The app should not crash and I should be able to play games I have purchased.
This has been going on for about a week now. The newest updated version of the app was said to fix this issue but it hasn't for me.
CM edit: edited title for clarity.
I am unable to get the EA APP to work I get a message that said, "Background Services Crashed." I need Help can't contact anyone for help. I am getting mad the website does not help can't contact support.
PLEASE HELP?
Thank You
CM edit: edited title for clarity.
As in the title, the EA app does not work today in my country, Poland. On the DownDetector website, people keep reporting that it doesn't work for them either, and it says: - User reports indicate that there may be problems with the EA website. You're having a problem and it's been there for a long time, the EA app doesn't work everywhere. This message appears. - Background services crash. The application cannot be opened. I am adding a screenshot with the error.
Community ManagerHi everyone,
If you're still experiencing Background Services crashes even after clearing the EA app cache (if possible), or repairing the EA app (only possible on Windows), please share the following requested data with us where possible:
Are you playing on a Windows PC or Mac:
If Windows, what Windows version are you using (click here on how to see this):
If Mac, what version of macOS are you using (click here on how to see this):
Timestamp when the issue first occurred (date/time):
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?):
What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!
Please share an EA app Error Reporter ID here in the thread:
Please share the most recent EA app logs and attach them to your post (check here on how to do this):
Many thanks in advance!
Error report ID: 867b5f23-852c-42d2-ace3-e05603e592b5
I see ILLEGAL_INSTRUCTION error in various EA log files -
[Exception info]
Date: 2024-04-23
Time: 20.40.43
Thread: id: 2620, sys id: 6116, name: (unavailable)
Type: ILLEGAL_INSTRUCTION
Instruction address: 0x00007ff7c77d0246 "C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EALaunchHelper.exe":0x0001:0x0033f246
[Exception info]
Date: 2024-04-22
Time: 19.36.15
Thread: id: 3608, sys id: 7152, name: (unavailable)
Type: ILLEGAL_INSTRUCTION
Instruction address: 0x00007ff6a4d1ae26 "C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe":0x0001:0x00b49e26
[Exception info]
Date: 2024-04-22
Time: 19.36.17
Thread: id: 1940, sys id: 3000, name: (unavailable)
Type: ILLEGAL_INSTRUCTION
Instruction address: 0x00007ff65fea1346 "C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EALocalHostSvc.exe":0x0001:0x002e0346
C:\Users\<username>\AppData\Local\Electronic Arts\EA Desktop\Logs
Clear cache / repair - no difference, still error and can't launch EA app.
