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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
10 months ago

PC EA app - "The app crashed unexpectedly" or "Background Services Crashed"

Hi everyone, A new update, v13.188, has been released for the EA app on Windows. This update seems to include a fix for the "The app crashed unexpectedly" or "Background Services Crashed" error on...
pc
technical issues
Bagel7's avatar
Bagel7
2 years ago

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 7450ddd1-cdf2-47f5-8c32-e07c291ff28f
Which client functionality are you experiencing this bug with? Performance
When did this happen? (dd.mm.yy hh:mm) 18.02.24 01:50
Summarize your bug After logging into the EA App, the app opens to the hub screen for a few seconds before crashing and displaying a dialog saying "The app crashed unexpectedly". The cycle repeats if I click on the restart app button in the dialog.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Open the app, log in (if not already) and wait a couple seconds for it to inevitably crash.
What happens when the bug occurs? The app crashes and displays a dialog saying "The app crashed unexpectedly"
What do you expect to see? The app should not crash and I should be able to play games I have purchased.

‌

This has been going on for about a week now. The newest updated version of the app was said to fix this issue but it hasn't for me.

CM edit: edited title for clarity.

-x-CogWheel-x-'s avatar
-x-CogWheel-x-
11 months ago

I posted to this thread earlier, but here is a 2nd post with requested details.

Windows PC: Tried with both Win11 and Win10. Yes, I actually reinstalled windows and tried installing this app on a fresh copy of the OS.

Timestamp when the issue first occurred (date/time): 19 Apr, ~1700 UTC (2230 in my timezone, 7 days ago)

When does the error occur: opening the EA app

What is the current version of your EA app (check here on how to see this): N/A since crashing at launch. Another user in a different thread reported it as 13.180.0-5693-4d69cf940. CANNOT confirm since my own version cannot be verified

*Edit: if you can't open the client, you can't check this. That's okay!

Please share an EA app Error Reporter ID here in the thread: 01b26996-85e0-45e0-8f45-e84304227430

Please share the most recent EA app logs and attach them to your post (check here on how to do this):

  • Narayen's avatar
    Narayen
    Legend
    11 months ago

    Hello

    Thank you for fixing the bug in the EA app.

    The application works properly and no longer displays any errors.

    Regards.

    • LovelySakuraDol's avatar
      LovelySakuraDol
      11 months ago

      @Narayen mine still does not seem to work. Did you do anything to get it to work again?

      I still get the message; app crashed unexpectedly.

    • EA_Leeuw's avatar
      EA_Leeuw
      Icon for Community Manager rankCommunity Manager
      11 months ago

      Hi @Narayen,

      Could you please share the version number (a screenshot of the window would be neat) of the EA app you're currently on? You can check here where you can find this.

      Did you by any chance manually update the client?

      • Narayen's avatar
        Narayen
        Legend
        11 months ago

        Hi @EA_Leeuw 

         Here's the version from my screenshot. Yes, it was updated manually.

         

    • Scarlet345's avatar
      Scarlet345
      11 months ago

      Thank you, mine is now working after I updated the app. 

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