Community ManagerProduct: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 7450ddd1-cdf2-47f5-8c32-e07c291ff28f
Which client functionality are you experiencing this bug with? Performance
When did this happen? (dd.mm.yy hh:mm) 18.02.24 01:50
Summarize your bug After logging into the EA App, the app opens to the hub screen for a few seconds before crashing and displaying a dialog saying "The app crashed unexpectedly". The cycle repeats if I click on the restart app button in the dialog.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Open the app, log in (if not already) and wait a couple seconds for it to inevitably crash.
What happens when the bug occurs? The app crashes and displays a dialog saying "The app crashed unexpectedly"
What do you expect to see? The app should not crash and I should be able to play games I have purchased.
This has been going on for about a week now. The newest updated version of the app was said to fix this issue but it hasn't for me.
CM edit: edited title for clarity.
I have tried to get the EA app to work for about a week now and if I'm being honest I'm a little over it. All I have wanted to do since getting this Pc is play the sims which needs the app to launch, which I can't do. Every time I try to open the EA app it comes up saying the app has crashed and, " a quick restart should fix it" I've tried MULTIPLE MULTPLE times it just doesn't work. I have tried just about everything I have saw to "fix" it, including deleting all files and deleting the app, "repairing" the app, even running it as an administrator. It would be greatly appreciated if someone could tell me what to do or maybe just fix the app.
