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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
10 months ago

PC EA app - "The app crashed unexpectedly" or "Background Services Crashed"

Hi everyone, A new update, v13.188, has been released for the EA app on Windows. This update seems to include a fix for the "The app crashed unexpectedly" or "Background Services Crashed" error on...
pc
technical issues
195ak's avatar
195ak
11 months ago

Tonight it works, played at Star Wars Battlefront II
Tomorrow I try the other games, without doing anything, finally

EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
10 months ago
Hi @195ak,

Thanks for keeping us updated.
  • 195ak's avatar
    195ak
    10 months ago

    @EA_Leeuw  

    Hi, now the games go

    , but I can't use anymore the activation of the 3D Vision otherwise gives me error.
    I have to disable it to play.
    I bought the games to play 3D so it's not good

    Any solution?

  • dianecapito's avatar
    dianecapito
    Seasoned Traveler
    10 months ago

    Hello @EA_Leeuw I’ve updated my EA App on MACBOOK but it still doesn’t work. I’ve reported the same problem on ErrorReporter. Since the migration I never success to open EA App.

    I wait but it’s very sad. For some people it works and other one it doesn’t. (Sorry for my english but I’m French and our EA manager doesn’t give us any answers).

    I don’t have winrar so I can’t send any compress files.

    I’ll just keep reading the progress and hope that it won’t take a year !

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    10 months ago
    @195ak I'm sorry, you're getting the "The app crashed unexpectedly" or "Background Services Crashed" error in EA app when you have 3D Vision enabled in the Nvidia Control Panel? In that case it sounds like a Nvidia driver issue to be honest, rather than an EA app issue. I would recommend to maybe update your GPU drivers or do a fresh install of them.

    @dianecapito, you are getting the "The app crashed unexpectedly" or "Background Services Crashed" error in EA app for Mac? If so, please include an EA app Error Reporter ID. Thank you.
  • 195ak's avatar
    195ak
    10 months ago
    Thanks for the reply, I found the solution to play in 3D
    now everything is OK
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    10 months ago
    Hi @195ak,

    Could you share what you did?
  • dianecapito's avatar
    dianecapito
    Seasoned Traveler
    10 months ago

    @holovkoA same same same !!!! I really don’t understand 😭

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