Community ManagerProduct: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 7450ddd1-cdf2-47f5-8c32-e07c291ff28f
Which client functionality are you experiencing this bug with? Performance
When did this happen? (dd.mm.yy hh:mm) 18.02.24 01:50
Summarize your bug After logging into the EA App, the app opens to the hub screen for a few seconds before crashing and displaying a dialog saying "The app crashed unexpectedly". The cycle repeats if I click on the restart app button in the dialog.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Open the app, log in (if not already) and wait a couple seconds for it to inevitably crash.
What happens when the bug occurs? The app crashes and displays a dialog saying "The app crashed unexpectedly"
What do you expect to see? The app should not crash and I should be able to play games I have purchased.
This has been going on for about a week now. The newest updated version of the app was said to fix this issue but it hasn't for me.
CM edit: edited title for clarity.
EA app has loading screen then shows error message saying background services crashed, I've tried solutions from other threads and they worked twice, but only for that time opening the game and now they're not working anymore. When I press restart on the error message it says my game is all up to date and then closes without reopening the app. After that I tried changing the EA background services to automatic in the services menu but it says "stopping" so it won't let me run the app from there (aka the start button is greyed out). I tried to uninstall the app to see if that would fix it, but the uninstaller fails right before its done and the retry button does nothing. So now not only can I not access my game, but I can't uninstall to try to fix it, and I tried to report this in bug fixes but the dropdown menus weren't working so I couldn't do that either. I'm honestly sick of this *... I miss Origin. Any possible suggestions, hopefully to fix this issue for good and not just for the one time I open my game?
