PC EA app - "The app crashed unexpectedly" or "Background Services Crashed"

Hey just curious does the crash happen usually after you have to do an app recovery because somehow your games don't show as installed? That is the only time I get the app or background service crash is right after it closes and then tries to connect. I used to have to do the same stuff let it update to whatever version and then it would be fine for a day or two. But seriously doing app recovery all the time can't be good for it. I also find that a simple restarting of the computer fixes it to. For at least a few days.

Hey often does this app update to a new version?

Hiya! I cannot log into my account on the EA App because of the "The App crashed unexpectedly" error, but if I log in with a fresh account, newly made, it lets me log in just fine. I do not want a new account, though, because I have bought so many packs for the Sims ☹️

I have tried repairing the EA App, completely uninstalling and reinstalling, restarting my computer, a combination of these plus deleting leftover program files, installing the EA app on different hard drives, clearing the cache (after managing to log in on the fresh account), running as administrator, disabling all my firewalls and built-in antivirus protection, etc. Nothing is working.

What Windows version are you using (click here on how to see this): Windows 10 Home, version 22H2

Timestamp when the issue first occurred (date/time): 30th August 2024, approx 9pm

When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?): after opening the EA app and logging in to my account

What is the current version of your EA app (check here on how to see this): 13.284.0.5797 (hotfix-5d9e1bb28d)
*Edit: if you can't open the client, you can't check this. That's okay!

Please share an EA app Error Reporter ID here in the thread: 410a524a-25a9-49aa-92c6-31d526126b76

Please share the most recent EA app logs and attach them to your post (check here on how to do this): Attached below, along with a handy screenshot of the error I'm sure everybody's sick of seeing haha

For the last two years i come and go with your service the EA app is total garbage the Origin app was spot on didn't need replacing then again you guys should of just kept selling your games through Steam tired of all these companies and their own launchers it's messy and dumb.  Anyway i followed all the fixes and workarounds i find/found here and on the net nothing works not only does the EA app constantly crash it won't load older games like Bejeweled and most of the Command and Conquer games will not launch. This sucks i want out of your service i paid for your games release them to me free of this god awful app it is a pile of dog *!!!!

I'M HAVING THIS SAME EXACT ISSUE WITH MADDEN.

If i use a different account it launches ,but from my account nothing.

EA support basically told me good luck and nothing to be done lol. total joke

can I please get some kind of response on this?

my issue seems to be with a corrupted cloud save

is the problem solved? cause i started the ea app today after my last time gameplay in ocotber 2025 and recieved that error code for the first time... EC:108