Potential Workaround - Missing Download Button

Hi everyone, We've been investigating the reports we've seen where there is no Download button when viewing a game in your Collection. It looks like this may be related to ad-blocking or DNS...

bug

mac

Sophie_Fever

New Traveler

2 years ago

@FeliciaSerenity Did uninstalling the Sims work? When you reinstalled, did the packs you bought that still showed as 'purchase' actually then download? I'm having the same problem.

FeliciaSerenity

2 years ago

Yes I completely uninstalled Sims 3 and the reinstalled and it downloaded and installed the packs I had purchased which I couldn't download. It's a headache and a half but this is how I got it to work.

EA_Leeuw
Community Manager
1 year ago
Locking this topic as per Issues with the EA app Library Loading and Functionality.

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Potential Workaround - Missing Download Button

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